Terms of service.
TERMS AND CONDITIONS
Last updated: 08. June 2026
1. Who we are
These Terms and Conditions apply to all services provided by Schuessler Private Travel ("we", "us", "our"), operated by Tobias Schüßler.
Address: André Voltenlaan 116, 3541 AG Utrecht, The Netherlands
Chamber of Commerce (KvK) number: 42058650
VAT (BTW) number: NL005462494B40
2. Definitions
"Client" means any natural or legal person who requests or uses our services. "Supplier" means any third party providing travel services, such as airlines, hotels, tour operators, transfer companies, cruise lines, or local agents. "Service fee" means the fee we charge for our advisory and booking services, as described in clause 6.
3. Scope
These Terms apply to every quotation, booking request, agreement, and service between us and the Client. By requesting a quotation or confirming a booking, the Client accepts these Terms. Deviations are only valid if agreed by us in writing.
4. Our role as an intermediary
We act solely as an intermediary (bemiddelaar). We arrange and book travel services on behalf of the Client with third-party Suppliers. We are not the provider of the travel services themselves and are not the organiser of a package unless expressly agreed in writing.
The agreement for the actual travel services (such as transport, accommodation, and activities) is concluded directly between the Client and the relevant Supplier. The terms and conditions of each Supplier apply to those services in addition to these Terms. We will make the relevant Supplier terms available on request. The Client is responsible for reviewing and accepting them.
5. Quotations and formation of the agreement
Quotations are non-binding and valid only for the period stated in the offer. Prices, availability, and conditions are subject to confirmation by the Supplier. A booking is only confirmed once we have sent the Client a written confirmation and any required deposit or payment has been received.
The Client is responsible for checking that all details in the confirmation (names, dates, destinations, and personal data) are correct and must notify us immediately of any errors.
6. Service fees (non-refundable)
We charge a service fee for our advice, planning, and booking work. The amount or basis of this fee will be communicated to the Client before the booking is confirmed.
The service fee is earned at the moment our services are rendered and is non-refundable. This applies regardless of whether the trip is later changed, cancelled, or interrupted, and regardless of any refund the Client may receive from a Supplier. The service fee is separate from, and in addition to, the amounts payable to Suppliers.
7. Prices and payment
Prices charged by Suppliers are set by those Suppliers and may be subject to change until fully paid, in accordance with the Supplier's terms. The Client must pay all amounts (Supplier costs and our service fee) by the dates stated in the confirmation or invoice. Failure to pay on time may result in cancellation of the booking by the Supplier, for which the Client bears the costs.
8. Changes and cancellations by the Client
Requests to change or cancel a booking must be made in writing. Changes and cancellations are subject to the terms and charges of the relevant Supplier, which may include loss of all amounts paid. Our service fee remains due and non-refundable as set out in clause 6.
9. Changes or cancellations by a Supplier
If a Supplier changes or cancels a travel service, the rights and remedies of the Client are governed by that Supplier's terms and by applicable law. We will assist the Client in communicating with the Supplier but are not liable for the Supplier's decisions or for amounts owed or withheld by the Supplier.
10. Travel documents, passports, visas and health
The Client is responsible for holding valid travel documents, including a passport, visas, and any required health or vaccination documentation, and for meeting all entry and transit requirements of the destination and any countries en route. We can provide general guidance on request, but the Client remains responsible for verifying current requirements with the relevant authorities. We are not liable for any consequences of incomplete or incorrect documents.
11. Insurance
We strongly recommend that the Client take out adequate travel and cancellation insurance covering the full trip, including medical costs and repatriation. The Client is responsible for arranging suitable insurance.
12. Liability
As an intermediary, we are liable only for the proper performance of our own intermediary services and for damage caused by our intent or gross negligence. We are not liable for the acts, omissions, insolvency, or performance of any Supplier, nor for damage arising from circumstances beyond our reasonable control (force majeure).
Insofar as we are liable, our liability is limited to the amount of the service fee paid by the Client for the relevant booking, except where this limitation is not permitted under mandatory Dutch law.
13. Complaints
If the Client has a complaint about our own services – that is, our advice, mediation and booking assistance – it must be submitted to us in writing within two (2) months after the end of the travel services (or, for complaints not relating to a specific trip, within two months after the Client became aware of the matter), with a clear description.
We act as an intermediary between the Client and the relevant suppliers (such as cruise lines, hotels, tour operators and other travel providers, together the "Suppliers"). The travel services themselves are provided by these Suppliers under their own terms and conditions, which apply to the booking in addition to these Terms. We are not a party to those terms and cannot amend them. Where these Terms and a Supplier's terms conflict in respect of the travel services, the Supplier's terms prevail.
Complaints about the travel services themselves (for example the standard of accommodation, transport or on-board services) must in the first instance be raised with the relevant Supplier, on location where possible, so that a solution can be sought. We will assist where we reasonably can, but we are not responsible for the performance of the Suppliers.
14. Privacy
We process personal data in accordance with the General Data Protection Regulation (GDPR / AVG) and our Privacy Notice, available at privacy-notice.
15. Applicable law and disputes
These Terms and all agreements to which they apply are governed exclusively by Dutch law. Disputes will be submitted to the competent court in Utrecht, the Netherlands, unless mandatory law provides otherwise.
Additionally, the Terms & Conditions of 360 Private Travel are applicable for journeys where 360 Private Travel is acting as the operator or facilitator. You can find the 360 Private Travel Terms & Conditions under this link.